Billing & Refunds

Amagrow (Pty) Ltd · Last updated: 31 July 2026

1. Pricing and billing

• All prices are in South African Rand (ZAR) and are shown on the relevant product page, proposal or invoice.
• Subscription products bill monthly in advance to your card via Paystack. Once-off setup fees are billed at signup.
• Project work (for example website builds) is billed as quoted in your written proposal or invoice.

2. Cancelling a subscription

• Subscriptions are month to month with no minimum term and no notice period.
• You can cancel at any time by cancelling in your app where available, or by contacting us on WhatsApp at 079 987 9902 or chris@amagrow.co.za.
• When you cancel, billing stops and your service keeps running until the end of the month you have already paid for.
• You can export your data (for example your leads) at any time before or during that period. We keep your data for 30 days after cancellation in case you return, then delete it permanently.
• If you return within 30 days, everything is restored and no new setup fee applies. After 30 days, a returning signup is a fresh build and the setup fee applies again.

3. Refunds

• Monthly subscription fees: the current month is not refundable once it has started, because the service runs and costs are incurred immediately. Cancelling simply stops future billing.
• Setup fees: refundable in full if you cancel before we begin building your setup. Once the build has started, the setup fee is not refundable, because the work is performed immediately and is customised to you.
• Billing errors: if we ever bill you incorrectly, tell us and we will correct it and refund the difference promptly.
• Faulty or undelivered service: if something we charged you for was not delivered or did not work, contact us. We will fix it, and where we cannot, we will refund fairly. Nothing in this policy limits your rights under the Consumer Protection Act where it applies.

4. Failed payments

If a monthly payment fails, we will let you know and retry. During a short grace period your service continues. If payment is still outstanding, the service pauses until payment is made. Your data is not deleted when a service is paused.

5. How to reach us about billing

We aim to resolve billing queries within two business days.